After you've checked in, our staff will direct you outside where you will receive wetsuits, life jackets, helmets, and splash jackets (if the weather warrants). You'll have time to change into your swimwear and lock your other belongings – wallet, valuables, dry clothing – in your car. Make sure to hang up your keys in the outpost so you don't have to keep track of them while you are on the river.
It's time to go to the river! We'll shuttle you by bus or van to the put-in, where we'll unload the boats and match you up with your guide. You will receive instructions on how to paddle and what to expect on the river, as well as a detailed safety talk. Wondering what kind of safety information you'll receive? Check out the summary here.
Once your group gets out on the water, you'll have a chance to practice your paddling skills, and before you know it, you'll be headed into the whitewater! Splash through thrilling rapids, take in the stunning scenery, and let your guide entertain you with local history, ecology, and more. When you reach the end of your river trip, we'll pick you up and shuttle you back to our outpost.
For your Wyldride, Wetsuits and splash jackets are included in the price of your rafting trip if the weather warrants their use. Wearing a wetsuit is often not necessary; they are most often needed early season, if the weather is rainy, or for folks who get cold easily, such as small children. In addition please bring the following with you:
For your Ziplining, AVA provides your harness and all technical equipment for ziplining. In addition, please bring the following with you: -Close-toed, sturdy shoes such as sneakers or hiking boots. NO sandals, Crocs, or watershoes allowed. -Long pants, capris, or knee length shorts -No baggy clothing that could get tangled in the harness and gear
We also recommend: -A shirt with a collar, as the harness straps sit close to your neckline and can rub (some notice this, others don't) -Rain Gear (we zip rain or shine) -A small camera (must fit in a pocket and have a wrist strap)
In addition, please secure long hair in a ponytail and tape any body piercings. Do not wear any dangly jewelry.
For groups of less than 10 people: Cancellations made prior to 14 days before the trip will be refunded 90% of the total trip cost. Cancellations made within 14 days and outside 2 days before the trip will be refunded 50% of the total trip cost. Cancellations made within 48 hours of the trip are nonrefundable.
For groups of 10 or more: Cancellations made prior to 14 days before the trip will be refunded 90% of the total trip cost. Cancellations outside of one week and inside of two weeks will be refunded 50% of the total trip cost. Cancellations inside of one week are nonrefundable.
NOTE: Cancellation policy applies to the full amount of your trip.
Change policy: Inside of two weeks of the trip, changes made to the date of the trip will result in a $10 change fee per person. Changes may not be made inside of 48 hours.
With Cancellation Insurance: If you have purchased cancellation insurance, you can cancel up until 12 hours before your reservation and receive a refund of 90% of the total trip cost. You can change your trip day up until 12 hours before the trip free of charge. The date change must be in the same year as the original trip date.
Inclement weather:
For the zip line portion of your trip: All trips depart as scheduled regardless of cold or rainy weather. AVA's zip line management reserves the right to cancel tours due to unsafe weather conditions, such as heavy winds and lightning. If your tour has been cancelled by management, AVA will contact you to refund or reschedule your reservation. AVA reserves the right to postpone or delay your mountaintop zip line tour up to one hour to wait out inclement weather and then resume once conditions are deemed safe by management. If the mountaintop zip line tour is started and less than 50% of the course is completed, you will be refunded 50% of the cost of the trip. If the mountaintop zip line tour is started and more than 50% of the course is completed, you will not be refunded.
For the rafting portion of your trip: All trips depart as scheduled regardless of weather. AVA reserves the right to change or substitute river sections at any time due to weather conditions and water levels.
AVA reserves the right to cancel any trip due to an insufficient number of bookings. Should we need to cancel your trip, the full cost will be refunded or credited to another trip according to your wishes.
Copyright © 2005-2013 Adventure Office. All Rights Reserved.